AlarmAnywhere: The AIC alarm management solution

In today’s fast paced and complex business environment, keeping track of multiple things and maintaining operational uptime is a critical success factor for all organizations. These days customer patience is limited and if your customer facing systems suffer from downtime, the risk of losing customers becomes real. Most Contact Center network infrastructures depend on interaction between high end servers from different technical architectures to collate and provide seamless enterprise solutions. Any failure in proper functioning or execution states of these servers can result in exceptions and alarms. A lack of a robust alarm system could contribute to serious upsets and incidents resulting in downtime and loss to a contact center.

Using our experience with implementing multi-channel contact center solutions and CRM business applications with top notch clients across the globe, InteractCRM has created an innovative Alarm management solution.

AlarmAnywhere is an alarm management solution that delivers instant notification of critical alarms as Email and SMS to the administrators’ hand phone and simultaneously provides web based access to detailed alarm information. This means that regardless of the location of the customer LAN, administrators are able to access relevant information when they need it most and avoid potential compromises in their contact center performance.

AlarmAnywhere not only provides an single view of alarm history across multiple environments, but it also provides a facility to filter the alarms generated and send personalized emails and SMS messages to the concerned user set.

AlarmAnywhere is architected to be simple and effective. Multiple streams of information are collated to create comprehensive alerting when there is an event that requires immediate intervention. Our approach adds significant business value to contact center solutions by addressing specific needs in contact center system deployments.

Features
- Email and SMS notification
- Web based reporting
- Pre built connector to Avaya IC
- Proactive system health reporting
- Notification method configured based on type of alarm
- Trap alarms across multiple environments
- Remote retrieval of log files related to fault
- Lightweight and low maintenance software

Benefits
- Reduces delays and compress fault management time cycle
- Helps SLA management by decreasing production down time
- Creates a safety net for mission critical applications
- Reduces repair cost since faults are reported early in the cycle
- Increases ROI on enterprise systems by maintaining uptime