SMS in the Contactcenter

Did you know that:
- There are more mobile phones then computers with an internet connection
- 94% of text messages are actually read by the recipients
- 50% of the SMS users are age 35+ and 75% of the users can be categorized in the age group of 25+


Improve your customer driven behavior with SMSConnect

It is necessary for your company to work efficiently and save expenses. Even though an efficient working call centre is a necessity, it should not be at the expense of your companies customer driven behavior. Customer driven organizations offer self-service functionalities to increases customer satisfaction, save expenses and improve the company’s revenue.
One way to improve customers satisfaction is to offer a broad package of self-service functionalities. Customers want to consider their possibilities, the customer feels in total control when he has a choice. Have you ever thought about expanding your self-service functionalities with SMS?

SMS is a perfect way to reach your customers. Research has shown that that 94% of the recipients actually read a text message when received.

Why do things the hard way, take it easy
SMSconnect can make life so much easier for your customers.
With SMSConnect every selfservice experience will be perceived as simple and so much easier. For example, when your customer wants to order a product or service they only have to text the order number. It doesn't get any easier. So say bye to frustration that can appear when using IVR menu’s. Your customer can order whenever they want, wherever they are. Improve the ease of use for your customer and integrate SMSconnect with your ICT platform.